Privacy Policy
Welcome to Relevance Research Limited, operating under the name Relevance Research. We appreciate your use of our platform available at https://relevanceresearch.com (“Platform”) and value your privacy. This Privacy Policy (“Policy”) outlines how we handle and protect the data we collect, which we review regularly and update as necessary. Please be aware that we do not notify users of Policy reviews, so we encourage you to visit this page frequently to stay informed about any changes. This Policy should be read in conjunction with our Terms of Use and other applicable policies.
At Relevance Research, we prioritize the privacy of both our users and visitors. We are committed to employing the best available technologies and industry standards to safeguard the data we collect.
This Policy covers the collection and usage of personal information from users and visitors through the utilization of cookies, caches, and other methods. Throughout this Policy, "user", “users”, or "you," refer to both users and visitors. We explain how we collect, utilize, and secure personal information gathered through the Platform, as well as the potential sharing of such information. Additionally, we provide you with choices regarding the information you choose to share with us.
By sharing your personal data with us, you gain access to targeted research opportunities, contribute to product and service enhancements. If you have any inquiries about our privacy practices or this Policy, please reach out to us at support@relevanceresearch.com.
WHEN DO WE COLLECT YOUR INFORMATION?
We collect your information at the time of signup and each time when a user interacts with our Platform in any manner.
WHAT INFORMATION WE COLLECT?
At our Platform, we store the personal details that you share. However, if you prefer not to share this information, we kindly request that you refrain from submitting it at any point.
We may collect and process the following information about you:
Information provided including your name, email address, postal address, and telephone number.
Information uploaded or submitted in relation to any service we offer.
Communications you send to us, such as problem reports or queries regarding the Platform.
Information from surveys presented on the Platform for research purposes, should you choose to respond or participate in them.
Real-time geo-location information, if you agree to provide it, to deliver location-dependent content, advertising, or services. This information may be combined with a device identifier to recognize your mobile browser or device when you return to the Platform.
You may decline to provide personal data when requested. The specific data we collect depends on the context of your interactions with our Platform and the choices you make, including your privacy settings. If you do not provide us with all the requested information, we may not be able to provide you with the services or features you have requested. This is because we need certain information in order to process your request and ensure that you receive the best possible service.
WHY DO WE COLLECT YOUR INFORMATION?
Our primary objective in collecting personal information from users is to ensure the provision of our services and enhance the overall user experience. Rest assured that we do not engage in selling or sharing this information with any third parties, except as explicitly described in our Policy or with your explicit consent.
Your personal information is acquired through direct interactions with our website. This includes instances where you voluntarily provide such information while availing any of the services we offer or when contacting us via email. The types of information we may collect encompass your name, email address, and any additional details that you choose to disclose.
We prioritize the protection and confidentiality of your personal information, employing appropriate measures to safeguard it from unauthorized access, disclosure, alteration, or destruction. Your information is retained only for the duration necessary to fulfil the intended purposes outlined in our Policy, unless a longer retention period is required or permitted by law.
HOW DO WE USE YOUR INFORMATION?
We understand the importance of your personal information and are committed to utilizing it responsibly. The following outlines how we use the information we collect from you:
Service Provision: We use your personal information to enable the provision of our services and fulfil any requests you make through our Platform. This includes delivering the information, content, and features you seek.
Account Administration: Your information is utilized for the administration of your account with us. This ensures smooth access to our Platform's features and maintains the security of your account.
Improving User Experience: We may analyse the information we collect to enhance the layout and content of our Platform, tailoring it to better meet the needs and preferences of our Users.
Visitor Identification: We utilize your information to identify and understand visitors to our Platform. This helps us gain insights into user demographics and behavior, enabling us to improve our services.
Communication: With your consent, we may use your information to send you valuable information that we believe may be of interest to you. This includes updates about our services or offerings from trusted partners. You have the option to opt out of these communications at any time.
Research and Development: We may conduct research on user demographics and behaviour to better understand our user base. This information is used to improve our services and develop new features that cater to the needs of our Users.
Internal Record Keeping: Your information may be used for internal record-keeping purposes, ensuring accurate and up-to-date records for our business operations.
Product and Service Enhancement: We may utilize the information we collect to assess and improve our products and services. This includes analysing user feedback and preferences to provide a better user experience.
Customization: We may use your information to personalize and customize your experience on our Platform. This allows us to tailor the content and features to align with your interests and preferences.
DOES OUR PLATFORMS HAVE THIRD PARTY LINKS?
Our Platform may include links to third-party websites for your convenience and reference. However, please note that we do not have control over the content, policies, or practices of these third-party websites. The inclusion of such links does not imply any endorsement or responsibility on our part.
When you access these third-party websites, you are subject to their respective terms of use and privacy policies. We encourage you to review and understand the terms and policies of these websites before engaging with them. We are not liable for any loss, damage, or consequences that may arise from your interactions with these third-party websites.
HOW DO WE STORE YOUR INFORMATION?
We prioritize the secure storage of the information you provide. Your data is stored on secure servers, utilizing a range of security measures including firewalls, encryption, and physical access controls. We may also utilize trusted third-party platforms for storing and processing your information, subject to their applicable terms and policies. By using our Platform and submitting information, you acknowledge and consent to the storage and processing of your data. While we take reasonable steps to protect your privacy rights, please be aware that no method of storage or transmission is 100% secure.
HOW DO WE SHARE YOUR INFORMATION?
We value your trust and aim to provide transparency regarding the sharing of your information. The following outlines the instances and recipients with whom we may share your information:
Authorized Third-Party Service Providers: We may share your information with trusted third-party vendors and service providers who assist us with specialized services, such as billing, payment processing, customer service, email deployment, analytics, marketing, advertising, hosting, and data processing.
Corporate Affiliates: Your information may be shared with our corporate affiliates who are subject to the same Policy.
Business Transfers: In the event of a significant corporate transaction, such as a website sale, merger, consolidation, asset sale, or bankruptcy, your information may be shared as part of the transfer process.
Legal Compliance: We may disclose information in response to legal requests, including court orders, legal processes, law enforcement inquiries, government requests, or to protect and defend our rights, interests, safety, security, and the rights of our Users or the public.
Third-Party Platforms: We may utilize third-party platforms or servers, such as Microsoft Azure, for storing, processing, and protecting your information. If we utilize such platforms, their terms and policies will apply. For example, Microsoft Azure secures and stores data in servers located in India.
Please note that in certain cases, we may need to share your personal information with law enforcement, legal authorities, or government agencies. These instances may arise from litigation, public or government requests, or national security reasons. We will disclose your information only to the relevant authorities and inform you of such events.
Additionally, our products and services may contain links to third-party applications or resources. If you choose to visit or interact with these third parties and their affiliates, your data will be subject to their separate privacy policies. It is important to review and consider their privacy practices regarding the usage of your personal information. We do not have control or responsibility over data collected, stored, and managed by third parties.
HOW DO WE PROTECT YOUR INFORMATION?
To safeguard your data, we have implemented security technologies, procedures, and measures. We are certified to the ISO 27001 standard, which is an international standard for information security management. This certification demonstrates our commitment to protecting your information. However, it is important to note that no method of data transmission or storage can guarantee absolute security. Despite our efforts, there are inherent risks associated with internet usage that could potentially compromise the security of your information. We are committed to regularly reviewing and enhancing our security practices to ensure the ongoing protection of your data.
DO WE COLLECT INFORMATION BELONGING TO CHILDREN?
We do not knowingly collect personal information from children under the age of 13. If you are under 13, please do not provide any personal information on our Platform. If we discover that we have collected personal information from a child under 13 without parental consent, we will promptly delete that information from our records.
While we make efforts to obtain parental permission before interviewing children, we cannot guarantee this in all cases, especially in online research where household email clients and internet environments may not be secured. Our Platform is exclusively open to individuals aged 13 and above. We do not seek direct contact with minors without appropriate permission from a guardian or adult.
If you believe that we have inadvertently collected personal information from a child without proper consent, please contact us at support@relevanceresearch.com, and we will take immediate action to remove such information from our records.
DO WE USE GOOGLE TOOLS?
We use Google Analytics and Google Tag Manager on our Platform to gather information about your website usage. This includes tracking the pages you visit, the duration of your visit, and the links you click. The data collected helps us enhance our website and make it more relevant to your interests. It's important to note that the use of these tools is governed by Google's terms and policies. For a comprehensive understanding of their practices, we recommend reviewing Google's terms of service and privacy policy.
WHAT ARE YOUR DATA PROTECTION RIGHTS?
As a user, you are entitled to the following:
Right to Access: You have the right to request access to your personal data held by our Platform. We may charge a small fee for this service.
Right to Rectification: If you believe that any of your personal data is inaccurate or incomplete, you have the right to request its correction or completion.
Right to Erasure: Under certain conditions, you have the right to request the erasure of your personal data from our Platform. Please contact us at support@relevanceresearch.com to make this request.
Right to Restrict Processing: You have the right to request the restriction of processing your personal data, subject to certain conditions.
Right to Object to Processing: You can object to the processing of your personal data by our Platform, under certain conditions.
Right to Data Portability: You have the right to request the transfer of your collected data to another organization or directly to yourself, under certain conditions.
If you make a request regarding any of these rights, we will respond within one month. To exercise these rights or seek further information, please contact us via our provided form or using our contact details.
FOR HOW LONG DO WE KEEP/RETAIN THE INFORMATION?
We retain your information on our Platform for as long as necessary to provide the services you access and use. If a longer retention period is required by law or for legitimate business purposes, we will retain your personal data accordingly. Once the information is no longer needed for the specified purposes, it will be securely deleted or anonymised.
CHANGES TO OUR PRIVACY POLICY
We regularly review and update our Policy, and any updates will be published on this webpage.
YOUR ACCEPTANCE OF THESE TERMS
By accessing and using our Platform, you acknowledge and agree to abide by this Policy and our terms of service. If you do not agree with this Policy, we kindly request that you refrain from using our Platform. Your ongoing use of the Platform after any updates to this Policy have been posted will be considered as your acceptance of those changes.
GRIEVANCE OFFICER:
If you have any questions about this Policy or our practices, please contact us at:
support@relevanceresearch.com
CONTACT US:
If you have any questions, concerns, or requests regarding this Policy or Relevance Research's privacy practices, please contact us at support@relevanceresearch.com. We will be glad to assist you and address any issues promptly.
Thank you for choosing Relevance Research. We are committed to maintaining the privacy and security of your information as we strive to provide you with valuable services and a trusted user experience.
